Global Job Career : Wipro India

Our vision is to be among the top ten global technology service providers offering a complete spectrum of e-business, internet and communication technology services and components in an enviroment of empowerment, intellectual challenge and wealth sharing. Sounds challenging? Explore an exciting career with us.

Wipro Infotech is the IT Services, Solutions & Products division of the Rs. 81.7 billion Wipro Limited. For the quarter ended June 30, 2005, the revenues touched Rs. 3.38 Billion, an increase of 25% year on year. Profit Before Interest & Tax (PBIT) grew by 61% year on year to Rs. 218 Million.
With over two decades of experience, Wipro has stamped its presence on the Indian market and leads the Indian IT industry. Headquartered at Bangalore, our business spans India, Asia Pacific and the Middle East.
By collaborating with Wipro, organizations garner the power of tried and tested frameworks, strong domain knowledge, a large pool of certified technology specialists and best of breed alliances. We bring to market tailor-made, industry specific solutions that help meet your business challenges while increasing operational efficiency.
We have leveraged our two-decade old expertise and experience in meeting the IT needs of enterprises that enables us to offer comprehensive IT solutions that encompass best-of-breed products, best-practice IT services and best-in-class enterprise solutions.
We help architect, implement and manage the entire IT lifecycle of our customers through a complete portfolio of IT Services. Our services are backed by over two decades of experience handling complex integration projects in India and abroad. Multi-platform expertise, extensive reach and tested delivery mechanisms help us deliver reliable, high-quality, cost-effective IT services.
Our IT services are crowned by in-depth Consulting Skills that are reinforced by a keen understanding of the key role that technology plays in enabling business. The Consulting portfolio includes Strategic Consulting Services, IT Governance & Optimization Consulting, Process Consulting, Business Continuity and Risk management Consulting. At Wipro, we offer you a work environment that quenches your thirst for knowledge while helping you nurture your career ambitions. You get to traverse a path that is strewn with values, performance, learning, innovation, quality, camaraderie, career growth - all those facets of work life that you cherish the most.
Please visit www.wipro.co.in for more details on the company

Designation Customer Service Engineer - Platform(Solaris)
Job Description Roles and Responsibilities

Responsible for project execution/sustenance and problem troubleshooting on multiple technology areas such as SUN, CISCO Ensure that service delivery takes place based on the Service level agreements Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues Ensure that quality is used as a tool t o improve customer satisfaction and enhance service delivery Responsible for handling technical escalations Provide technical assistance to other team members by way of assisting them in solving chall enging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met. Responsible for analyzing all calls and ensuring that the calls get closed and customer satisfied Establish and enhance relationship with customers/clients and Principals

Desired Profile Skills Required

2+ years experience with SOlaris /Storage Must have experience with server hardware from Sun.Should be a Graduate / Dip / BE. .Should have around 3 - 5 Years of IT Exposure. Should be able to troubleshoot operating system and networking issues. Should have good communication skills with the ability to deal with users at all levels in an organization Manage time and effort effectively. Be self-motivated and goal-oriented. Have a strong sense of customer service .Possess strong understanding of enterprise storage systems.Anticipate and prevent issues
Experience 2 - 5 Years
Industry Type IT-Hardware & Networking
Functional Area IT-Other
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Delhi
Keywords SUN , Solaris,
Contact NagaRashmi
Wipro Infotech
Email nagarashmi.bna@wipro.com
Website http://www.wipro.com
Job Posted 21 May
Reference 26216

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